Thank you for shopping with Fidever. This Shipping Policy explains how we process and ship orders placed on fidever.com.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note:
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Orders are not processed on weekends or holidays
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Processing times may be longer during peak seasons, promotions, or due to high order volume
2. Shipping Time
Estimated delivery times vary depending on destination, shipping method, and carrier.
Typical delivery estimates:
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Domestic orders: 5–10 business days
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International orders: 7–20 business days
These delivery times are estimates only and are not guaranteed.
3. Shipping Rates
Shipping charges are calculated at checkout based on your location and selected shipping method, unless a free shipping promotion is offered.
4. Order Tracking
When available, tracking information will be sent to the email address provided at checkout once your order has shipped.
Please allow time for tracking updates to appear after the carrier scans the package into their system.
5. Shipping Delays
We are not responsible for delays caused by:
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Carriers
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Customs clearance
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Weather disruptions
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Public holidays
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Incorrect or incomplete shipping information
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Other events beyond our control
6. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated.
7. Incorrect Address / Failed Delivery
Please make sure your shipping address is complete and accurate at checkout.
If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, we are not responsible for resulting losses, delays, or additional shipping costs.
8. Lost or Stolen Packages
Once a package has been handed over to the carrier, shipping responsibility transfers to the carrier. If your package is lost or stolen after delivery confirmation, please contact the shipping carrier directly.
If needed, you may also contact us at service@fidever.com, and we will do our best to assist.
9. Split Shipments
In some cases, items from the same order may be shipped separately depending on stock availability, packaging needs, or warehouse logistics.
10. Contact Us
If you have any shipping questions, please contact us at:
Email: service@fidever.com
Website: fidever.com